Case Studies

Villa Maison supplies furniture and homegoods to retailers, decorators and other commercial customers. After using other suppliers, we were recommended Muscatech 10 years ago as we needed to set up a central server. Muscatech came to our rescue at a time when our business was going through massive growth. Muscatech have always worked through every job with attention to detail, also taking the time to understand how employees would use the tools and technology supplied. On many occasions, changes were made to ensure our team managed new technology with the least amount of stress. The Muscatech team are always calm, focused and manage the outcome for all stakeholders. An example of when Muscatech went ‘the extra mile’ to serve Villa Maison was when we transferred our office and warehouse to a new location. The Muscatech team transferred our server, all our desktops and files and installed everything in the new office, with new cabling and even did the telephone connections. All this was done in one weekend with very long hours and no complaints. The Muscatech team are just down to earth, no fluff and no IT jargon that nobody understands. They do their best to explain the options and the best fit for our business. We just enjoy dealing with Brendan and Luke and are happy to recommend Muscatech to do business with because they are honest decent guys, no fuss or stress and really know their stuff.

Eyes In Essendon is a newly established optometrist practice. We offer eye examinations which are bulk billed, and also eye scanning and contact lens examinations. We carry the latest designs in optical eyewear and sunglasses. Eyes In Essendon has worked with Muscatech for approximately ten months. We were looking for an IT consultant to assist in the entire setup of our practice. This not only included providing desktops and installing software, but also internet cabling, data cables, phone services etc. Luke was able to provide the support to get our new business up and running. Due to our family commitments with four young children, Luke was very understanding of our time-poor lifestyle and always made a concerted effort to make himself available around our family commitments. This often meant working after-hours with us to achieve the end result. I am grateful for the fact that I can contact Luke whenever we’re stuck and he will try to resolve our issues the same day, sometimes even immediately. I also genuinely enjoy Luke’s easy-going nature and conversations. Upon commencing trading, we were having on-going software issues where the software was continuing to display system errors. Luke worked extensively with the software manufacturer to resolve this. His ability to think ‘outside the box’ was very evident in this instance. We would recommend Muscatech as your IT providers because they are very friendly & pro-active, always offering suggestions, solutions & alternatives.

MMI Financial Partners is a small boutique accounting practice that specialises in taxation and business services. Our clients include individuals, companies, trusts, partnerships and SMSF’s and range from small sole trader operations to large multi-million dollar businesses. We have been in business for 2.5 years. MMI have engaged Muscatech for our IT services for the entire 2.5 years and the previous owner of the practice used Muscatech since 2009. It was an easy decision to continue using their services when we transitioned from the previous owner. Muscatech have assisted us with implementing a fully digital practice which has streamlined our internal processes and in turn has reduced costs and improved efficiencies. By eliminating the need for paper, we can focus our attention on more important aspects of the business. The team at Muscatech are extremely friendly and personable while maintaining an excellent level of professionalism and attention to detail. We have built up a close relationship with Luke and Brendan over the years. They are always available to take our calls when a problem arises. An example of how Muscatech went ‘the extra mile’ to serve MMI was when we were experiencing issues with our internet connection. We were experiencing drop-outs and noticeable download speed reductions. We attempted to handle the problem ourselves but simply could not decipher the technical jargon we were faced with. Brendan took charge and contacted our Internet provider on our behalf and helped rectify the issues in a timely manner. The team at Muscatech bring a genuine level of care and willingness to help to the table. They are always asking how our business is tracking and if they can assist in further ways. We would recommend any business small or large to Muscatech. In today’s technologically driven world, the need for a competent and reliable IT services provider is crucial. They want to grow their business with your business, and we couldn’t recommend them more highly. Don’t risk technology driven down-time in the workplace – use Muscatech!