Call Centre & Phone Systems

Voice remains the backbone of every business conversation

As technology moves in the direction of conversational AI and voice-enabled chatbots, workers will engage in new ways of working.

Truly modern business communications defined

RingCentral Office® is an advanced cloud-based platform that delivers feature-rich business telephony capabilities essential to businesses including:

  • multi-level IVR
  • call queuing
  • front office functions

RingCentral® can meet all your calling, video conferencing, team messaging, and contact centre needs in one robust and reliable solution.

Seamless collaboration across all desk phones & devices

RingCentral supports a wide range of desk phones for any business needs, including Cisco, Polycom, Yealink, and other SIP-based devices. You can also turn each of your devices into a mobile office with RingCentral’s desktop and mobile apps.

Global reach

Expand beyond borders with ease. Activate international numbers instantly in over 80 countries and add more whenever you need them.  Choose from local and toll-free numbers and run your service in one of 10 different languages. With 29 data centers dispersed across the globe, you can access carrier-grade availability wherever you are.

Powerful analytics

RingCentral’s Analytics Portal gives you deep insights into how your company uses your phone system by consolidating all your reports into one easy-to-use experience. Clearly see trends, call patterns, and dig deeper to uncover more use cases. Faster trouble-shooting and better visibility means more agility, cost savings, and greater potential for revenue growth.

Voice, video, & messaging from anywhere

Eliminate silos and power your business conversations with a secure global platform that unifies voice, video, and messaging. From click-to-dial functionality to one-click video conferencing, everyone can access the same must-have digital tools through a single, easy-to-use solution that seamlessly works across office sites and mobile devices.

Your communications stack reimagined

Integrate with your existing cloud eco-system. RingCentral’s open API platform allows you to integrate seamlessly with your essential business apps, productivity suite, CRM and social networks. Your developers can even build custom apps and integrations to improve business productivity.

First Class Contact Centre

Integrate one of RingCentral’s cloud contact centre solutions and transform your customer relationships with a variety of intuitive features including:

  • routing
  • call queues
  • IVR
  • advanced omnichannel
  • outbound
  • workforce optimization capabilities

Professional Services

RingCentral’s professional services helps you get the most out of your solution. Reduce infrastructure costs and get up to speed quickly with personalized onboarding and training, all managed by your own dedicated RingCentral project manager.

  • Compliance: Independently assessed for compliance with various security standards, including SOC Type 2, SOC 3, HIPAA, HITRUST, Skyhigh Enterprise-Ready, FINRA, SSAE 16, ISO 27001, and PCI DDS 3.1 compliance.
  • Data-encryption: Provides Transport Layer Security (TLS) and Secure Real-Time Transport Protocol (SRTP) encryption between all endpoints.
  • Support for multiple authentication.
  • Intrusion-detection systems and fraud analytics.
  • Operational functions: Monitoring, system hardening, and vulnerability scans.

Enterprise-grade security & reliability

Experts are continuously monitoring our platform 24/7/365 to ensure service remains at the highest level, with a 99.999% financially backed SLA for voice quality and availability. And with the added benefit of our new RingCentral Persist™ feature, you can maintain your communications services even in the event of an internet failure.